Last updated: September 2026

Complete Safety Consulting respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Complete Safety Consulting collects, uses, stores and manages personal information when you visit our website, make an enquiry, request an appointment, book training or engage our services.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

  • Your name
  • Business or organisation name
  • Email address
  • Telephone number
  • Workplace or site address
  • Details submitted through website enquiry or booking forms
  • Information relating to training, consulting or other services you request
  • Correspondence and communications with us
  • Technical information relating to your use of our website, where applicable

We generally collect personal information directly from you when you contact us, submit an online form, request an appointment, make a booking or otherwise engage with Complete Safety Consulting.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Arrange appointments, training and consulting services
  • Provide quotations and service information
  • Manage bookings and client relationships
  • Deliver fire safety training, audits, consulting and related services
  • Issue invoices and maintain business records
  • Communicate with you regarding services you have requested
  • Improve our website, services and customer experience
  • Meet legal, regulatory and compliance obligations

We will not sell or rent your personal information to third parties.

3. Website Forms and Online Bookings

When you submit information through a contact, enquiry or appointment form on our website, the information you provide may be transmitted electronically and stored within our website, email, booking or business systems.

Our website may use third-party services to assist with functions such as appointment scheduling, website hosting, security, analytics or other business operations.

These providers may process information in accordance with their own privacy policies and terms.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website and improve its performance.

We may also use website analytics services to collect general information such as browser type, device type, pages visited, approximate location and how visitors interact with the website.

Where analytics or similar services are used, information may be processed by third-party service providers.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • Service providers that assist us in operating our business or website
  • IT, website hosting, email and software providers
  • Booking and scheduling providers
  • Professional advisers, contractors or consultants where required
  • Government authorities or regulators where required by law

We take reasonable steps to limit disclosure to information necessary for the relevant purpose.

Some third-party technology providers may store or process information outside Australia. Where applicable, those providers are responsible for handling information in accordance with their applicable privacy obligations and policies.

6. Storage and Security

Complete Safety Consulting takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure business systems, email accounts, website systems and trusted third-party service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

8. Privacy Enquiries and Complaints

If you have a question or concern about how Complete Safety Consulting handles your personal information, please contact us.

We will review your enquiry or complaint and endeavour to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Complete Safety Consulting is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this website.

Contact Us

Complete Safety Consulting
Melbourne & Surrounds, Victoria, Australia
Phone: 1300 767 272
Email: bookings@completesafetyconsulting.com.au